faq’s

You can return any item within 14 days of delivery as long as it meets the following requirements:

• Original packaging with all tags attached.
• No signs of wash, wear, marks, stains, hairs, or odors (including makeup or spray tans).
• Tags must be intact and undamaged.
• Proof of purchase available.

Once we receive your package at the warehouse, please allow 3 to 7 business days for processing. If the return doesn’t meet the conditions, it will be sent back to you. When your return is accepted, a refund will be issued, and you’ll receive a confirmation email.

Please note: Shipping costs for returns are not covered by LULU. Use a reliable service with tracking.
Returns must be shipped from the same country where the item was purchased.

To return an item, follow these steps:

1. Contact our customer service team to initiate the return process within 14 days of receiving your order.
2. Ensure the item is in its original condition, with all tags attached.
3. Ship the item back to us using the instructions provided by our team. The return shipping cost is your responsibility.
4. Once the item is received and inspected at our warehouse, your refund will be processed within 2-3 business days. You will receive an email confirmation once the refund has been issued.

Please note, if the returned item does not meet our return policy conditions, it will be sent back to you. For further details, check our Returns Policy or contact our support team.

We accept exchanges for items in their original condition, with tags attached, within 14 days of receiving your order. You must ship the item back to us within 14 days of initiating the exchange; otherwise, the return will not be accepted.

Once we receive and inspect the returned item, your new order will be processed and shipped. If your return does not meet the conditions listed in our return policy, the package will be sent back to you. The customer is responsible for return shipping costs. For more details contact our support team.

Returns and exchanges are processed within 2-3 business days after the package arrives at our warehouse.

Shipping costs are non-refundable.

We accept major credit cards, debit cards, and PayPal.

Refunds are available for items returned within 14 days of delivery. Once your return is received at our warehouse, refunds are processed within 5-7 business days back to the original payment method.

• Credit Card: Refunds are processed within 7 business days of the confirmation email but may take up to 10 days, depending on your bank.
• PayPal: Refunds are visible in your account within 24 hours of the confirmation email.

Please note that a flat return shipping fee of €40 will be deducted from the refunded amount. For further details on bank processing times, please contact your bank directly.

Refunds are processed within 5-7 business days after your return is accepted. The time for the refund to appear in your account depends on your payment provider.

International orders may incur customs or tax fees, which are the responsibility of the customer.